All at Sillagoa respect our customers rights to privacy, as such we are stringent with the use of the informatino with which you provide us. Please read our privacy policy below for more information:

Collection Of Personal Information:
Personal Information is any information that personally identifies you.

When you either make a reservation online or just check into Silla Goa Resort direct, we may ask you for personal details such as your name, home address, work telephone number and how the account will be settled. We may also obtain from you credit card details, whether you have any room preferences, the number of times you have stayed, disabilities or other lifestyle information.

Personal Information may also be collected from information you provide to us if you enter a competition run by or on behalf of Silla Goa or you reply to a survey conducted by or on behalf of Silla Goa.

We may also collect certain Personal Information if the law requires us to collect it or receive it from other sources.

Consequences of not providing Personal Information
If you do not provide us with Personal Information that we consider essential or necessary, we regret the inconvenience, but may have no choice other than to decline your reservation.

Primary purpose for which Silla Goa collects information
Some of the information that we ask for is essential such as your name and billing details. These are used so we can contact you during your stay for reasons such as security, transferring incoming calls to you, letting you know if a facsimile arrives, if a visitor is waiting for you in the reception, and so we can ensure we are paid for goods or services provided to you or requested by you.

If you make a reservation, we may also request your contact details, credit card details or the like. This information is used to pay the deposit, a security bond and so we can identify you when you check-in.

If you supply lifestyle information it may be used for two primary purposes. The first helps us to try and meet or exceed your expectations. For example, if we know which room you prefer, when you check-in we can hopefully provide you with your preferred room.

The second is to make your stay as comfortable as possible by giving you peace of mind. For example, by providing us with information regarding a disability, our friendly staff can take this into consideration when selecting your room. This information may also be used by our staff, contractors or emergency services in the event of an emergency to assist with your well being.

We may use your Personal Information to update you on news, events, special deals or if we believe we have something to offer you which may be of interest. This will be done via one of the contact details you have submitted to us, i.e. e-mail address, house address or telephone.

We may also use any information you submitted via surveys or questionnaires for promotional and informational reasons such as transfering your remarks to our online Guestbook.

Personal Information may also be used if we need to contact you in relation to matters that arose from your stay with us.

Other than as stated in this policy, we will not share your Personal Information with a third party outside of government agencies unless a third party, such as a contractor, needs to know the relevant Personally Identifiable Information in order to perform their duties. If we do intend to disclose such information, we will try to either let you know at the time we collect it, or seek your consent.

You have the right to take your name off Silla Goa’s mailing lists at any time without charge. You may apply to add your name to a mailing list at any time should you desire.

We may send you information on behalf of our advertisers and partners. We will not give them your Personal Information without your express permission.

If we have provided credit to you or you do not pay your account on time, or you act in an unlawful manner, we may provide this information to credit reporting agencies, government agencies, other hotels in the area, hotel association bodies, or to any hotel operating under the Silla Goa Hotels Private Limited banner. We may also use the information for recover action against you.

Except as stated in this privacy policy, we will not disseminate any Personal Information about you outside of the Silla Goa Hotels Private Limited group or its direct associates, without your consent unless we believe it is necessary:

• because it is required or authorised by law;
• to provide you with a service which you have requested;
• to assist a law enforcement agency or agency responsible for national security in the performance of its functions;
• to protect our rights or property or those of any member of the public; or
• to lessen a serious threat to a person's health or safety.

We may retain the content of any document (including electronic documents such as e-mails and other similar forms of communication) that you send to us. Any Personal Information contained within those documents will only be used or disclosed in the ways set out in this privacy policy.

If Silla Goa or any of its associated companies becomes aware of, or suspects any unlawful activity taking place, it may instigate an investigation and/or report its findings or suspicions to the police or other relevant enforcement agency.

We may require that a request be made in writing. We have adopted this policy so there can be no confusion as to what information is sought, who was it sought by, and when it was sought. This allows us to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.

How we respond to your request will depend on a number of factors including:

• the sort of information you seek to have access to;
• the way you made the request (in person, facsimile, e-mail, mail etc);
• where the information you have requested is stored or located;
• how the information is stored;
• the technology that has access to the information (some information can only be accessed from a system operating at a specific property);
and
• any exceptions to disclosure that may apply to the information sought.

Ways in which we give you access to information include:

• allowing you to inspect some or all of the information we hold about you;
• providing copies of the information requested;
• allowing you to take notes about the contents of our records;
• where data exists only in electronic form, we may provide you with printouts or give you access to one of our computers to review it yourself;
• allowing you to view the information before someone who can explain its contents;
• faxing or e-mailing the information requested;
• providing you with either an oral or written summary of the information requested;
or
• using any other appropriate method to give you access to the information requested.

When giving you access to Personal Information, we may also try to accommodate other considerations such as any disabilities you may have, your level of understanding, and English or literacy skills.

If we are unsure of exactly what Personal Information you are seeking, we may ask you whether you want access to all the Personal Information we hold or just a part of it.

We will not charge you for making a request to access Personal Information held by us. We may, however, charge you for the cost of making the Personal Information available to you. The cost of making information available to you will depend on the information sought, however, if you request an estimate of the likely cost, we will make reasonable efforts to provide you with one prior to us incurring further expense. Although we will do our best, we cannot guarantee that our estimate will be accurate and the true cost may be substantially greater than our estimate. Where the true cost is greater than the estimate, you may still be required to pay the true cost prior to us giving you access to the Personal Information.

Where we deny or refuse access to Personal Information, we will provide you with written reasons upon request. Where we refuse to give you access to Personal Information but provide you with a summary of that Personal Information where it would reveal a formula or the fine details of an evaluative process if it involves commercially sensitive business decisions we will also provide you with written reasons for our decision.

We may consider using an intermediary to allow limited access to Personal Information that would otherwise be denied to you under one of the permitted exceptions. If it is decided to use an intermediary, you will be liable to pay the intermediaries' fees and expenses.

Silla Goa Resort,
Umtavaddo, Calangute
Bardez, Goa.
403516 INDIA.

Although it is not always possible to remove or modify information (including Personal Information) in our databases, we will make reasonable efforts to do so. If we have provided the information to third parties (as discussed above and subject to this privacy policy) we are sorry, but we will not ask and cannot force the third party to also delete or change the information.

If you suspect that someone has Personal Information that we have collected and you don't want them to have it, please inform us immediately.

A few of our employees and contractors will have access to your Personal Information to a level that is necessary to enable them to perform their jobs. They are obliged to respect the confidentiality of any Personal Information held by us.

Personal Information may be shared between any company in the Group for a number of reasons. One of those is to make your stay with us more enjoyable by sharing your preference. If we know what you prefer at one of our properties, then we can do our best to replicate it at another property.

Each entity within the Group that has access to your Personal Information has either adopted this privacy policy, a similar privacy policy or the principles that govern this privacy policy.

Where Personal Information exists as a 'hard' copy, Silla Goa will destroy this information by shredding, pulping or disintegrating it in a secure fashion.

Where information is de-identified, it will be done in an manner whereby the removal of the Personal Information is permanent and can no longer be matched to re-establish your identity.